FAQs

1) Do Blushy Eyes have coloured contact lenses for astigmatism or toric lenses?
Yes, lenses for astigmatism are custom-made upon order. Please contact us at info@blushyeyes.com for more information or to place an order.

2) Why does lens colour vary from the actual photos on the website?
There can be variations in the actual appearance of the product compared to the display photo on the website. This could be attributed to the dissimilarities in the individual’s eye colour and iris pattern. Additionally, other factors such as lighting, camera filter, and eye shape can also contribute to the differences.

3) May I inquire about the composition of your contact lenses and their safety for use?
The lenses are typically composed of polyhema and water, with water content ranging from 38% to 40%. Rest assured that the lenses are generally deemed safe and have received approval from ISO 13485. However, it is always advisable to exercise caution. To learn more, kindly refer to our comprehensive WEAR & CARE guide.

4) What steps should I take if my lenses get stuck in the glass vial?
If you encounter a situation where the circle lenses are stuck in the glass bottle upon receipt, do not let it dampen your excitement. There are two simple steps that you can follow to safely remove them. Firstly, shake the bottle gently upside down from left to right repeatedly until the lenses come off. Secondly, if you have contact lens tweezers, you may use them to extract the lenses. Alternatively, you can use a cotton bud by dipping it directly into the bottle to remove the lenses. It is important to handle them with utmost care and gentleness.

5) Upon receiving my recent order of contact lenses, I noticed a discrepancy in the colour compared to my previous purchases, what may cause variations in the shade of the lenses?
During the manufacturing process, each batch of lenses may have slight variations in colour. Although the design remains consistent, the colour may differ from one batch to another. This is a common occurrence and does not affect the quality or efficacy of the product.

6) What type of multi-purpose solution is recommended by Blushy Eyes?
It is recommended to choose a multipurpose solution from trusted stores and pharmacies to soak your lenses. It is crucial to ensure that the solution you select is of high quality. Therefore, we advise you to evaluate the quality before making a choice.

1) How can I change my shipping address after placing the order?
If you need to modify your shipping address, kindly reach out to our customer service team within 2 hours of placing the order. They will assist you in changing your shipping address promptly. It’s important to note that once your order passes 2 hours limit, we won’t be able to make any alterations to your shipping address. Therefore, we recommend double-checking the accuracy of your shipping address before placing your order.

2) Is it possible to make changes to my order once it has been confirmed?
Absolutely. However, it is important to note that modifications can only be made within 2 hours of placing the order. We recommend reaching out to our customer service team immediately through the provided email to initiate the process. To expedite the process, please ensure that the availability of the desired item is confirmed on our website to avoid any untimely delays.

3) How should I cancel my order once it’s confirmed?
If you wish to cancel your order before it is processed, you may do so by contacting our customer service at info@blushyeyes.com within 1 hour of completing payment.
Please provide your order number, contact information, and reasons for cancellation. We will process your payment cancellation and refund within 15 business days. Please note that the shipping cost is non-refundable.

4) What steps should I take if I receive a damaged or wrong item?
If you happen to receive an order that has broken items, or has the wrong product altogether, we apologize for the inconvenience caused. Our customer service team is available to assist you in this regard. Please reach out to them within 5 business days of receiving your package, and provide images of the items received or damaged items, along with the packing envelope. We may also request to have the products returned to us for further investigation. Please refrain from discarding any damaged items until you have spoken with our customer service team.

1) Why is it necessary for me to provide my contact lens prescription for coloured contact lenses?
At Blushy Eyes, we prioritize providing excellent care to our customers. In line with this commitment, we have established a verification process that complies with regulations for customers and with fairness to the Law, we must authenticate your contact lens prescription.

2) Can I place an order even if I did not receive an actual prescription from my doctor?
If you haven’t received a prescription slip from your eye doctor, don’t worry. We can still assist you by directly verifying your prescription with your eye care professionals. Simply provide us with the necessary details such as the name and phone number of your eye care professionals. We are committed to providing you with a professional and seamless experience.

3) How can I understand the details mentioned on my prescription given by the doctor?
Here’s a breakdown of some important terms you may come across while reading your prescription:

• OD refers to your right eye, while OS refers to your left eye. If both eyes have the same diagnosis and prescription, the abbreviation OU will be used.
• Sphere (SPH) indicates the lens power needed to correct nearsightedness or farsightedness, with a plus sign for hyperopia and a minus sign for myopia. Blushy Eyes currently offers hyperopia lenses for custom orders only which can be ordered via email at info@blushyeyes.com
• Cylinder (CYL) indicates the lens power needed to correct astigmatism. If this is not noted on your prescription, either you do not have astigmatism or it is not severe enough to require correction. You can order astigmatism lenses through custom order via email at info@blushyeyes.com
• Axis indicates the degree and direction of your astigmatism, measured in degrees from 1 to 180.
• Base Curve (BC) determines the type of fit required for the lens to match the curve of your eye. This is usually measured in millimetres or designated as flat, median, or steep.
• Diameter (DIA) plays a crucial role in determining the optimal fit for your eye. The measurement is expressed in millimetres and refers to the width of the lens from end to end. This information is helpful in selecting a lens that can provide the perfect fit for your needs.

4) It seems that my prescription for contacts has expired, Can I still purchase the coloured contact lenses?
Unfortunately, it’s not recommended to purchase contacts with an expired prescription. You’ll need to have a current and valid prescription to make any purchases. It’s crucial to prioritize scheduling regular eye exams not just for the sake of purchasing contacts, but to ensure the health and well-being of your eyes.

Important Reminder:
Kindly ensure that you have entered the correct prescription details while placing your order. In case of any discrepancies, we regret to inform you that we won’t be able to proceed with your order. This is to ensure compliance with legal regulations and to ensure your safety. We sincerely value your cooperation and patience during this process.

1) What are quick wear & care tips?
Before you put on your contact lenses, it is important to follow some simple steps. First, ensure that your hands are clean and dry. For non-daily disposable lenses, soak them in a multi-purpose contact lens solution for at least 8 hours before the first use. Make sure to gently rub and rinse the lenses with contact lens solution before and after each use. Also, check the shape of the lens to ensure it has not turned inside out before putting it on.

2) Why am I experiencing blurry vision with coloured contact lenses?
If you experience blurry vision while wearing contact lenses, there are two possible reasons. First, check if you have purchased the correct diopter and base curve according to your prescription. Second, inspect the shape of the lens to ensure it has not turned inside out. If the lens is not in the correct shape, it can cause discomfort and move around when you blink.
If you still have any concerns or questions, feel free to contact us at info@blushyeyes.com or consult with your eye doctor for immediate assistance.

3) What are the most important Do’s and don’ts of coloured contact lenses?
As a responsible wearer, it is important to adhere to certain guidelines to ensure a safe and enjoyable experience.

• Tap water should never be used to clean your lenses as it can harbour harmful bacteria. Instead, opt for a multipurpose solution and change the solution in your lens storage daily to prevent the growth of germs.
• To avoid confusion, only use the left lens for your left eye and the right lens for your right eye, creative labelling can be used to avoid any mix-up.
• Replace your lens case every three months.
• Moisturize dry eyes with eye drops in the appropriate amount, and store your lenses at room temperature.
• Limit your wear time to 8 hours a day and avoid sleeping with your lenses in to prevent corneal ulcers and infections.
• It is also important to refrain from wearing lenses while swimming or using a sauna.
• Never share your contact lenses with others.
• Remove your lenses if you experience any discomfort.